Since I really feel it's the responsibilty of the customer to allow management of a restaurant to correct problems, I wanted to update you on the Commissary/Frog Carrot Cake problem I posted here in early December.
Today I did receive an email from Steve Poses explaining that there was a change to the recipe and offering me a refund.
He said, in part: "My apologies for not responding to your letter about the carrot cake. It
came at a very busy time. I do remember immediately visiting with the head
baker to discuss whether we had made any changes in the recipe. She did say
we had eliminated the raisins and we decided to replace them.
In all we sold 174 carrot cakes in November/December. We received no other
negative comments. I am not sure what happened with your cake.
I am sorry we disappointed you. Please let me know if you would like to try
He offered me a refund and another chance to try the cake.
I'll report back if this doesn't come through and did thank Steve for finally replying and respecting the time I took to alert him. As for the other 173 cakes, I can only think that if any others were dissatisfied, that they felt it wasn't worth the time to contact management.
And I wanted to give Steve a fair shake on this board. After all he shares with me "the Tao of Steve" (great movie for Steve's by the way)
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