My husband and I were shopping on Bay Street Emeryville tonight. We decided to eat at the Ca Pizza Kitchen before going home. They told us there was a 10 minute wait. The place was nearly empty. But we figured they were understaffed. We waited with others and finally we were the only ones left to be seated. We had waited a little over the 10 miinutes.
Then a couple of men came in. The staff fell all over them. " Let us be sure so and so can wait on you. We will set up the table you like". The men didn't sign up for a table as we did, did not even sit down. They chatted about a minute and then the staff said, 'Let's get you seated." And started to take them back.
We stood up, my DH asked ,"You're taking them before us, after we have waited?" The host answered, "We're just going to take them back to their table." We walked out.
It was clear no reservations were made. Staff was surprised to see these men. I have no problem with staff knowing and making over known customers. We are treated like royalty at the Hyde Street Raw Bar. But trust me, they don't put us ahead of other customers.