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Posting a negative report after previously recommending it? [moved from Boston board]


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General Discussion

Posting a negative report after previously recommending it? [moved from Boston board]

Bob Dobalina | | Nov 28, 2012 10:11 AM

So this raises an interesting question on etiquette and would appreciate your thoughts.

A certain restaurant that I frequent for dine-in and take-out often (once a week) and which I have spoken of favorably here provided me a truly disappointing meal last week. It was a Tuesday which I believe is relevant to the food provided - it clearly used food left over from the weekend, in my opinion.

Caesar salad was VERY heavily dressed, uncharacteristic and, in my opinion, an attempt to cover up the obviously old lettuce - shriveled, well over 50% red-tinged edges.
Pizza was topped with green peppers all showing age (curled edges, limp) and clearly not freshly sliced onions (yellowish, soft). I have seen this on Tuesdays in the past from the place, but only a stray leaf or slice here and there. This time, unfortunately, it was wholesale bad food and it was thrown out (which I never ever do, often to my wife's dismay.)

I called the restaurant and spoke to the owner/manager - we are not on a first-name basis but I think she knows my order well-enough to know which order I was referring to when I complained. She apologized and offered to make it up - I was not interested in a make-up or a refund - I really just wanted her to know that we noticed, it was disappointing and to just not do that in the future. We want this business to succeed.

This restaurant is now "off" my list, at least until the memory fades. I imagine we will give it a try again in a couple of months, though not on a Tuesday.

My question is: Should I report this on the board? When I have talked up this particular (Somerville) restaurant in the past, do I *owe* it to the Board to post a keep-away message? I have hesitated to name the restaurant because it could be just a blip in service.

I certainly don't want to get into a public pissing contest on Facebook about my experiences. (As the bad behavior here rages on, I rescind my earlier comments about respecting the chef's response. One snotty retort is ok; a firehose of invective not so much...)

Anyway, appreciate your feedback.

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