I have been going to Petrillo's on and off since the 90's. My husband and I went this past Friday and was met with a short blond girl with a pretty bad attitude. She never said hello and said we had to wait. She made us wait and we waited patiently. By the way we got there about 8:30-9PM and 3/4 of the restaurant was vacant.
She then had the audacity to ask if we were ready (we were wondering when this gal would ever seat us)and looked at us impatiently as if we were taking too long to follow her. She dumped us off at the booth, mumbled something under her breath, and left marching away.
The server was pleasant and did a good job. The manager lady or owner is usually pleasant too. There is another hostess with long dark black hair and really white face that reminds me of Vampira. She usually has no personality too, just like the blond girl.
My husband and I laugh at the Lurch-like(of Addams Family fame) hostesses and remark if it wasn't for the great pizza and servers we would never go there. For the San Gabriel Valley, it definitely has some of the best pizza and pasta. I like the lasagna a lot.
When I was in college I was a hostess for a four-star Italian restaurant and I also was a server for Houston's too. I'd have to say working in the restaurant business for a while teaches you a lot about customer service. Like how important it is to have that in a business, especially if you want to be open for a while. You never know even finer restaurants have closed especially in a bad economy.
While we were eating, one of the guys came over to vacuum the floor right next to us and other patrons. I couldn't believe it, there were at least 6 other tables still eating right near us and he was vacuuming. Really bad form and hilarious.
The best part was when we were leaving. The blond gal asked us how was everything. I muttered fine. She was eating a large salad and chewing it while she asked us. It was the typical "no manners exactly what you would expect from a bad hostess, with a crap attitude syndrome."
If you eat there I hope your experience is better than mine. Since eating there all these years this is the typical experience of mine, unfortunately. Good thing I don't work for Zagat huh?