A few weeks ago I posted a question asking if anyone had been to this program last year hosted by Sovah Caterers. I received no responses and got a little suspicious. My in-laws thought this would be a good place to go for Pesach since it was within the Metro area and was "reasonably" priced. My wife and I did our due diligence with the caterer and were told that the Mashgichim for this program were trained and approved by the OU since the kitchen at the hotel was an "OU kitchen." We all decided to go even though I felt we were taking a chance since we really new nothing about the caterer. The Kashrus did not seem to be an issue based on what we were told.
In the end, the whole thing was a disaster. The food was awful for the most part. The "tea room" did not exist. The service was terrible compounded by the fact that the caterer was in way over their heads and had an attitude. Unfortunately, there were also a number of obvious kashrus issues, which when brought to the attention of the mashgichim, were ignored. (I found a bottle of Heinz hetchup out in the open in the dining room; no comment from the mashgiach how that happend). I called the OU this week and found out they had never trained any of the mashgichim for this program. I even spoke to the OU Rabbi who (according to the caterer) supposedly trained the Mashgichim and he told that this was totally untrue.
Here's the kicker--the caterer has everyone pay their bills in CASH, so there's absolutely no recourse. Bottom line - If anyone out there even thinks about going to anything where Sovah Caterers is providng the food, don't just walk way; run as fast as you can!