So, I have a gift certificate to Perigee for two tasting menus that I bought at a charity auction in January. After much deliberation, a close friend and I picked a date and rescheduled our lives so that we could go together.
So, last week, I called to book a reservation for this Thursday at 8:00 pm. Well last night I received an email at 7:54pm that said I had canceled my reservation and that they were grateful that I had informed them. It seemed to be a form letter that would be used by Open Table (the link in the email went to Open Table's page anyways). However, I did not cancel. Nor did I use open table to make the reservation (I made it by phone). So, I was confused.
Since I had no idea what was up, I called Perigee at just before 8:00pm yesterday to ask for clarification. No one answered the phone. So, I left a message on their voicemail and I told them I hadn't canceled and would still be coming. I left my home phone number and my email address.
Well, sometime later someone from Perigee called my cell phone (the number to which I had left when booking) which I didn't have turned on (which is why I left my home number and email in my message!) and they left me a voicemail. It turns out they didn't get enough bookings to bother opening at all today.
I sympathize. In these tough times they are clearly struggling. But, I also feel pissed off. I mean, to give less than 24hours notice of the cancellation, to do it by email (which I don't usually check on a daily basis), with no explanation offered in the email, and no compensation or consideration offered as way of apology.
I am no longer sure I want to spend $240 of my money there (the certificate doesn't cover wine or gratuity -- so 2 times $80 wine pairings + $80 tip).
What would you do?
Would you just re-book and make sure it is for a Friday or Saturday? I don't like dining out Fridays or Saturdays; but, I wouldn't risk planning on a weekday reservation again, would I?
If someone offered to buy the certificate off of me for something close to its value, I think I'd happily take my money and time elsewhere!
P.S. How close to out of business are they if they can't open on a Thursday! That should be the third busiest day each week, right?