Thomas' Pizza on 76th St and 37th Ave has been somewhat recently sold off and renamed Peppino's Pizza. We had been long time customers of Thomas' and since the transition have found the new pizza to be of declining quality and worse off, the service has followed suit. After a recent incident (details to follow), we have decided to never order from them again and use other pizza places in JH.
A few weeks ago we ordered a pizza pie from Peppino's. After it was delivered, we discovered that 1/2 of the pizza order was wrong. We called back, and after getting fairly nasty attitude, managed to explain that they needed to bring a replacement pizza. Once the 2nd pizza arrived, again, 1/2 of the order was wrong (the other half). So, essentially, we had to combine 1/2 of each of the 2 pizzas to make up our original order. However, the owner (who delivered the 2nd pizza) insisted on us returning one of the pies!! Who does that?? First, off, both orders were wrong. Second, again, who does that?? He wasn't going to re-sell the pizza (it was already past their closing time)...so it was simply to show off his attitude. At the end, we went upstairs, combined the 2 halves to make up our original order and brought back the wrong 2 halves to him.
Not sure what he accomplished, aside from Peppino's losing at least one long standing customer! Never again!
P.S., we miss Thomas and his wife (bickering and all)