Based upon internet recommendations, we just dined at a particular restaurant for the first time. The food was not very good. The owners/servers were wonderful! They spoke to us about the ingredients (not good ones), etc. We complimented them and left a nice tip. We will never return; the food was just not good at all!
Would you have told the truth when they asked? We talked about it at the table and decided that, since they seemed to have plenty of customers, it would do no good to criticize their offerings. To do so would only be unkind and maybe ruin their day.
We will never go back, however.
What would you have done?