This is a little long, sorry but I want to get the details in.
As there is somewhat of a dearth of good eateries in this area (though some interesting ones coming soon), we were delighted to discover Pappacelle's. Good food, a little different from the "red-sauce" Italians. We ate there once, loved it; ate there again...it was OK and the last time...We sat at the bar and had appetizers withour wine. The service was terrible but. we decided to live with it. My bruschetta was tasteless, my husband's pizza was to come with basil but came instead piled high with arugula and BLACK on the bottom. We ate a couple of slices and commented on the odd flavour before turning it over to see the base at whoch poit we returned it.
OK, here's the real issue. The bill came $48 for 4 glasses of wine, $4 for the bruschetta and $4 for the pizza. When we said that we did not feel that we should be charged for a pizza that came with the wrong ingredients and was a solid black underneath, the "maanager" (last time we were there he was the chef...go figure) came out and told us that as we had eaten some we had to pay the $4. He said that he knew that we had eateb there before. When I told him that we would pay his $4 but not come vback he said "that would be just fine"!!!
Of note - we are not onboxious customers; we did not protest the tasteless but inofensive bruschetta!. The fact that he will stand over burnt food with the wrong ingredients and not suck up $4 for repeat customers who happily pay $12 for a glass of wine rells me that they won't be around for long - and shouldn't be.