I made a reservation at a nice restaurant here in Chicago to celebrate my husband's birthday and our anniversary (they happen to be on the same day). We eat here on special occassions and have always had a wonderful night. I talked to the manager when I called to make the reservation and he assured me that we would have a great table in the upstairs cozy room, a candle in the birthday dessert and two glasses of champagne. I told him to just add the extras to our bill. He led me to believe that everything was taken care of. I called two days before the reservation to confirm all of the details and was again told that everything would be ready and we would have a lovely night. We showed up to the restaurant and were led to a cramped tabled right next to the kitchen. I kindly told the hostess that we had requested a special table and she said that the restaurant was too crowded to accomodate our request. I offered to get a drink at the bar and wait for our chosen table to become available. After 30 minutes, we were seated again, but still not at the requested table. I decided to let it go and just enjoy our night. When it was time for dessert, they brought it out and didn't include the candle and forgot the glasses of champagne. The waitress didn't know anything about it so I didn't want to cause a scene and ruin our otherwise pleasant evening. As we were leaving, I spoke to the manger and told him about my disappointment in the evening as all of my special requests were ignored. I was very nice and told him that we had a very nice dinner and a great server, but it did not go as I had planned. He pretty much dismissed me with a condescending "I'm very sorry" and walked away from me. I was furious! I now wish that I would have been more forceful, but is it really worth it when you are trying to have a special night out with your husband? What would you have done?