Restaurants & Bars

Southern New England

Otter Cove formerly Vinnies- Old Saybrook


Restaurants & Bars Southern New England

Otter Cove formerly Vinnies- Old Saybrook

sallyct | | May 16, 2009 07:51 PM

This restaurant has been opened about a month, in the same location as Vinnies. We had reservations for 19 guests at 7pm this evening. It took thirty minutes for the appetizers to come to the table. The "fiery" calamari lacked heat and taste. Bland and soggy.
My beau's appertizer, "Tex Mex Bites" were tasty and crisp. Good thing he enjoyed them, as he never did get his entree.
My brother's clam chowder was ok.
Approx thirty minutes later our salads came out. Several came out wrong.
The entrees took forever and came out sporadically. The guests who ordered sea bass were served first, approx 5 minutes later those of us who ordered fried seafood were served. Twenty minutes later the filet came out. My beau's chicken entree never arrived at the table. After the filet was served, he was promised it would be next. Five minutes later the server came to the table and announced his entree was given to a different patron. The order was cancelled, he would skip an entree.
My brother and I had fried whole belly clams. They were greasy and tasteless.
The waiter was apologetic and embarrassed. He assured us the manager would come to our table. He also said coffees and desserts would be on the house. He offered cheesecake, chocolate cake and creme broulee. Apparently too many people wanted the creme broulee because the waiter came back and announced the kitchen only had two servings left. Dinner was over by 10 (yes, 3 hours later).
The manager never came. The issue was not pushed. This was a family celebratory dinner and no one wanted it ruined. Several guests were from out of state, however my beau and I live ten minutes away. You can be assured we will not go back nor recommend this restaurant to anyone.

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