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opinions on guest complaints (moved from Southwest)

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opinions on guest complaints (moved from Southwest)

blur | Apr 4, 2007 03:17 PM

I was at a quite well-reviewed, upscale Phoenix restaurant a few months ago sitting at the wine bar and I had a completely unimpressive soggy pizza and a tasteless, wilty $11 caesar salad. I wrote a very respectful guest comment (of course NOT looking for freebies but just a 'hey' the kitchen was cranking out some shoddy stuff) to the restaurant and as of now still have never received any word in reply...

here's the thread: what are some of your experiences/opinions/thoughts on upscale restaurants that answer/don't answer genuine, respectful guest complaints? (i'm not talking chili fingers...)

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