I went with a group of people to Odaki recently (mid-late 20s, professional students), and was presented with the absolute worse service in my life.
The food was great, there was absolutely nothing wrong with the food. Huge variety from the all-you-can eat menu, everything was pretty good. It's not a Kaizen, but the sushi was passable for AYCE. I really enjoyed the cooked dishes - quality wasn't so much of an issue, rather that some days you just want to try a little bit of everything, you know what I mean?
Service was abrupt. We were served by this blatantly RUDE Chinese lady that wouldn't look at you when talking to you, groaned when you had a request, and threw things onto the table. I realize that Asian restaurants are not known for their service, and I wouldn't normally go out of my way to post this, but this next part seriously infuriated me:
The lady is giving out all the bills. I decide that I want to pay for one of my friends, so I take her bill. The lady notices and freaks out, "WHAT ARE YOU DOING!". I apparently blew the waitress' mind by taking my friends' bill. After a few minutes of talking about how I want to pay for her and so on and so forth, she leaves and we all spend the next few minutes sorting out how we're going to pay. I'm already put off by the whole incident just now, and I can tell that some of my friends are too. She comes back to take the payment, and she notices that one person put down just the right amount to pay the bill. The waitress makes this loud comment that "TIPS ARE NOT INCLUDED IN THE MEAL". We're all extremely aggravated at this point, and decide that we're going to actively tip LESS than what we would have. My friend decides to leave like 7% tip. She picks the money up, looks at it and says "THIS IS NOT ENOUGH TIP. YOU DIDN'T LEAVE ENOUGH TIP." They get into an argument about how tipping is a personal choice, and that you can't come to expect a certain amount of tip. I'm well pissed off now that the outing I've planned was kinda ruined by this whole thing.
Finally, we're walking out of the restaurant. One of the managers is holding the door open, we all get out and he slams the door. Nice.
Odaki Restaurant Japonais
3977 Boul Saint-Laurent, Montreal, QC H2W1Y4, CA