Had a letdown experience today after years of going here.
I was waiting behind a woman who was being helped by Norbert. I've previously only dealt with either Norburt or Sebastian. I watched as Norburt calmly and patiently unwrapped, sampled, portioned, and rewrapped cheeses while enthusiastically revealing the background of each cheese. On top of it, it was my girlfriend's first time here. She was excited. Every time I've gone here I end up learning, getting a bunch of free samples, and when I spend some dough, getting some freebies. (Upon inquiring about Chaorce once, Norbert just threw one in my bag and smiled) I've had Sebastian break me off mouthful sized hunks of super aged Gouda, that rich, orange, nutty food of the gods. Not cheap stuff.
We were helped by someone else unfortunately, and to be tactful I won't give a physical description. He wasn't impatient...but absolutely not helpful in the least. I feel like when I've gone and been helped by Norbert or Sebastian, they'll ask what you had in mind and bring several samples to try. I asked for one cow, one sheep, one goat. For each cheese I was pretty specific as to what style I wanted. He brought one sample for what I asked for, and the one or two occasions I asked for something different he looked perplexed, as if he didn't have literally hundreds of cheeses to choose from. He didn't offer any information about the cheese except the country of origin, and had a pretty condescending tone, probably due to the fact that we're 25 and don't dress as idiotically as every other snob walking around on Beverly Dr.
He was under the impression that we wanted to buy one of the cheeses that we just wanted to try, and we told him no, and he tried making some joke about going to "cheese hell" that fell pretty flat. I ordered some fig cake and before I could even catch him to tell him how much I wanted, he had cut off a hefty slice. When I asked him if it would be possible to get half as much he refused and gave me a long winded speech about it being like buying a red car and then deciding at the last minute you wanted green. Excuse me? I've worked in two delis, one of them high end, and I understand about minimizing waste and selling scraps and whatnot, but in this case he didn't even give me time to show him how much I wanted. At this point I just wanted to get the hell out of here without making a scene (or rather, my fuming girlfriend smashing a wine bottle over his head) so I paid and left.
Seriously, I can't speak for the 2 or 3 other people working behind the counter, but I'm only going to deal with Nor and Seb from now on.