I went to the Mt. Vernon today for a "fuck it, had a a hard week can't stand it, get me a steak" kinda meal. That was all good. Behind me walked in a visitor who had clearly heard about Mt Vernon's twin lobster specials from out of town.
My lovely waitress (Judi -- lets remember that name) noticed about halfway into the fellow's dining experience that he'd not touched his lobster. She went over and gently asked, "do you need help with that?" to which he replied shyly "I've never had lobster before." she said "Wait a minute and I'll wash my hands!" and was back in a flash. She showed him, with no pretense and no attitude, how to separate the body from the tail what to do with the claws, and how to suck out the legs. She didn't make him feel awkward or weird. She just did it.
I gave her a 300% tip based on what I had seen. I also asked the "manager" who I needed to talk to to tell them about my story and she said I could fill out a comment card -- in my experience she's never been interested or willing to go any further than right in front of her face. I'm planning on writing the enterprise anyway. Not only did Judi take care of me, and all the other tables in the place but she took time to show this Taiwanese visitor how to wrastle a bug, and I appreciate that.
It was just a cool "we're not a bunch of Boston A-holes" day. Wanted to share.
Mt Vernon Restaurant
14 Broadway, Somerville, MA 02145