I really had high hopes for this brunch, which was my first time trying Pond. I went with an open mind, prepared to suffer crowds because of course it was Mother's Day, as well as the first day this restaurant had offered Sunday brunch, at least this Spring/Summer. We did arrive a little (10m) late for a confirmed 1 pm reservation. However, upon arrival we were told tables were being reset. I could understand that people would linger longer than noral when taking their mother's out for Mother's day, so this was no an issue. However, when all of the 1:30 pm reservtions showed up and the whole lobby became crowded with people waiting, all while the restaurant appeared to reset most of their tables before allowing anything to be seated, I got a little edgy. I would have expected to have them seat tables one by one. Instead they waited until a few tables were set up and seated people in clumps. The hostess appeared very flustered by the whole process, which also made me anxious.
Having been seated 20m later, we waited a while for attention, even with the people to one side (also a table fo 2) receiving prompt service although they were seated after us. We ordered bellinis, only to be given what looked like straight champagne (which we sent back, only to be told that those had been the bellinis, they just had used peach schnapps as they had run out of peach nectar, which is not a proper bellini). Waitstaff was friendly, but inconsistent. It was difficult to identify who our server was, as multiple people attended the table, which seemed to confuse everyone. Our third server took our order. We both ordered the fruit plate with yoghurt and granola. Fruit was not ripe (mostly melon). My mother followed up with eggs benedict while I had waffles. Both the eggs and the waffles came cold, my mother's eggs were overdone ad canadian bacon burnt. After complaining a new plate of eggs arrived properly cooked with apologies. Dessert (apple tart and pear tart) was quite good but previous portions had been large, and we had already been there quite a while, so neither of us ate very much of it. Many of the dishes are lifted from Taquet's menu, and since I have always enjoyed good service and food there, I don't see the need to switch.
Yes, I know it was Mother's Day, and I was prepared to relax, enjoy myself, and let little things slide, but either the restaurant should have been better prepared (especially after securing my reservation with a credit card and imposing a fee if I cancelled with less than 1 week's notice) or started their brunch service on a non-holiday. I enjoyed being with my mother, and it if anything the elongated lunch gave us more time together, but I was disappointed to have not been able to give her a better experience. I have heard similar complaints from people who have tried Pond for dinner so despite the lovely location, the ease of parking, and the proximity, I don't think I'll be giving it another try.