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Minibar Reservation Policy


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Minibar Reservation Policy

Lionel Hutz | Oct 29, 2003 09:53 AM

Just wondering if anyone else has had a negative experience with Minibar's reservation policy. Here is what happened to me:

I went to Minibar's about two months ago and loved it. I have recommended it to friends, many of whom have also gone and loved it. My birthday is in November, and I thought it would be nice if my entire family (six of us) could experience it together. My wife called in early October to make reservations for November 29th, but was told that they had a strict policy of taking reservations only one month in advance, beginning at 10:30 am.

So, this morning, at exactly 10:30 am, my wife called again. They already had reservations recorded for the six and eight o'clock seatings, leaving us with 10 pm as our only option. The reservations had apparently not been made this morning (and couldn't have been under their policy). Now, I understand that there may be instances in which the restaurant wants or needs to accomodate friends or VIPs, but to do so with both of the two reasonably-timed seatings seems like poor judgment at best.

My question is this: why have a policy if you have no intention of sticking to it?

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