Ok so last night my boyfriend and I decided to make the drive (aprox 45 min) to Newburyport, MA for a casual night at MICHAELS HARBORSIDE. I knew what to expect, as I have been before, however my boyfriend had not been before, and was excited to have some seafood. There was a wait to be seated outside, so we gladly accepted being seating inside immediately (7pm)
It was busy, as expected since the weather was about 85 degrees. We waited over 5 minutes but not ten minutes (maybe 8?) for a waitress to greet us. We ordered a martini and mojito, both very good although were not delivered in a timely fashion. We were given rolls and butter. We took our time ordering entrees however ordered steamed mussels as an appetizer right away. Mussels were good. In a butter sauce. Then we were ready for another drink and to order. By now it is about 730pm. My boyfriend ordered baked stuffed lobster, I ordered a seafood platter (fried). The waitress then told us they were out of lobster. So we had to re-decide our entrees. There wasnt much else my boyfreind wanted, except a lobster roll which they were out of and I already ordered an assortment of fried seafood that he could freely sample, so he ordered ribs.
Dinner took nearly an hour to be delivered. The waitress told us someone "took" our food mistakingly for another table, but it still took a while after we were informed this. When my boyfriend asked her what beers were on tap, she stumbled through a few choices, and told us we caught her off guard with the question.
He ordered an IPA with a lemon. I ordered a cosmopolitan. she brought the beer, but put the lemon on the wrong beer (she had another tables drinks as well) so he went without the lemon. My cosmo was horrible. It was full of lime juice and made me pucker with each sip.
Through all of this we remained light hearted. We are both in the service industry. We joked with eachother that we were lucky this wasnt a first date...
As we got our food, the ribs were edible and tasty. about 3/4 rack. with fries.
my seafood platter was poor. We visit many fried seafood joints including markeys and browns and expected better quality thatn these places. The clams were mushy and large. the scallops were not whole, they were pieces. the haddock was cut into one inch or smaller 'chunks'. The shrimp was split to be like a spiral. it was good. the onion rings were soggy, not crunchy. the fries were standard. not bad.
Then here is when it really goes SOUR.....
The power in newburyport goes out. everywhere. we joke it is romantic with the waitress that came to check on us. THen we see people running, and saying 'fire in the kitchen! everyone needs to get out!'
we grab our belongings and evacuate (10feet to outside)
many people are running to thier cars to 'chew and screw'. since we both are bartenders/servers we insist on standing outside and 'do the right thing' and overheard there was a fryerlator problem from the black out. (understandable.)
After a half hour of standing outside, a front of house server or bartender yelled "we are not re-oppening". and motioned us to leave. No apologies. no manager. nothing.
We understand things happen. We understand fires happen. so do blackouts. but we were shocked at the way management and staff delt with us.
NEVER RETURNING. BEWARE of UNGRATEFUL RESTAURANTS