I know that Pho Pasteur in Chinatown is generally held in high regard and I've had a number of good meals myself there in the past. I had a bad experience there last week, though, and am curious to know if it was just an aberration or is part of a larger pattern.
I hadn't been there since they remodeled and the first thing I noticed was that the prices went up. Pho Pasteur used to be one of the very few places in town where you could get a good quality meal at below market price, which I'm assuming was a big part of its appeal. Now that its prices are on par with other similarly situated restaurants, I'm curious to see it continue to pull in the crowds.
My friend and I ordered the same dish, tofu with tomatoes and pineapple. Both dishes arrived without the pineapple, leaving us with a steaming heap of tofu and unripe tomato chunks swimming in admittedly tasty sauce. After hastily dropping our dishes on the table, our waitress completely vanished and we felt we were left without recourse to complain about the lack of pineapple.
Lastly, when we were finally able to get the check and put down money, no one brought us back the change. Since we were only waiting on a relatively small amount, we left without pursuing it.
Based on this experience (average prices, mediocre food, inadequate service), I'm reluctant to return to Pho unless others are still singing its praises.