We ate at the new McNally Robinson cafe at Polo Park the other night. The dining area itself felt like an overcrowded terrarium. The service was not only slow; it was selective. The couple with kids next to us got an inordinate amount of attention from our waiter, while the only thing he did for us was take our order and deliver the check. At another table next to us, a disgruntled lady fumed to the manager about the uneven service. I'm willing to chalk a lot of the service issues up to the newness of the place; it's only been open two weeks. They do operate cafes in their other stores, though, so you'd think there'd be fewer kinks to start with.
The food was good, once it finally arrived, which was about an hour after we ordered. I believe there were some new items on the menu, like the trio of dips appetizer. The dips were a spinach-artichoke dip, hummus, and a ground spice and nut mixture similar to zatar. The spinach artichoke was good; the hummus was gummy, and the spice mix came with an oil for dipping that wasn't olive. The dips were served with 6 pita triangles and 6 pieces of toasted baguette, which was far too little bread for all the spreads. The busgirl did get us some more bread when we asked for it, as we couldn't flag down the waiter.
On the whole, the place is a nice addition to Polo Park mall, which up till now had no decent inside dining except for Moxies (and let's face it--Moxies isn't all that special). The food court in Polo Park is pitiful and even worse now that Michelle's has closed, seemingly for good. Let's just hope that at the McNally Robinson cafe, the crowds thin a bit and the service improves quickly.