The other evening Nancy and I went to Local Bistro, which we have enjoyed on several occasions. Our son and his wife and their 2 kids were with us. The food was good, as usual, but when the bill arrived, there was a 20% tip added to it. There was no mention of this objectionable policy on the menu, so I spoke to the manager about it, and he said it was their policy to add 20% to bills for large groups (4 adults with 2 kids is a large group????). I pointed out to him that this policy is generally printed on the menu when it applies, and he said that they had dropped the ball, and that it would be added on the next iteration of the menu. He also offered to deduct it from the bill, but since the amount was in line with what I would have tipped without being forced to, I let it stand. I asked him about the rationale for this policy and he said that the table had to be pushed together to accommodate us, hence the inclusion of the tip.
This was nonsense since if 2 2-tops were pushed togehter for 4 people, there is no tip added.
Since is tip is an acknowledgement of good service, should the decision as to the amount of a gratuity not be left to the client?
Updated 1 year ago | 14
Updated 1 year ago | 6
Updated 20 days ago | 2
Updated 4 months ago | 3
Updated 5 months ago | 13