My wife and I and another couple went to Lucca's on Saturday night because we had great memories of fine food and impeccable service there last summer. Unfortunately our experience was so bad that we were actually embarassed for taking our out-of-town friends there.
The food was generally good, with only a couple of lapses but our waitress was absolutely the worst we have had at any restaurant, ever.
After waiting for our cheese plate for 20 mins and asking her where it was, we actually saw her send it back down to the kitchen. A confused busboy came up later with it and asked us if we had ordered it.
When we saw the pita on the cheese plate was very burned, our waitress response was "its always burned like that, they put it on the grill" and walked away.
When ordering, my wife asked if she could check with the kitchen and see if they would make a plate of sides or something else to accomodate a vegetarian. Our waitress agreed to check and then went over to the bar to play with her cell phone and talk with the bar man. When we flagged her down to ask her what the response was, she said that they couldn't accomodate us, even though we could all see that she never went down to the kitchen to ask.
Finally, to top it all off, our waitress just disappeared and never came back before our food was even served, with no one in the restaurant even telling us.
It breaks my heart that such a beatiful space (and such great cuisine) could be ruined by horrible service. I found out that Lucca's and Cornelia's were both recently sold by the original owner to new ownership. Clearly, they have a lot of work to do if they want to bring it back to the form that kept it in business thusfar. I really do wish them luck but definitely won't be back for a while...
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