It has been depressing to read some of these threads that completely bash servers and the industry as a whole. I have been in this business for nearly nine years and have seen (almost) it all, but never have I seen such comments that make me feel like what we do will never be good enough. I understand that some service warrants visits to management, and lower tips. But anyhow....
I want to see what other people value as good service. Not just water refilling, but what makes your dining experience wonderful and special. Something small but memorable that made you feel like you were the only diners in the establishment. Or something big!! Happy thoughts!!
Here are a couple of mine:
We drove four and a half hours to go to a special restaurant (will not mention the name but it has a impeccable reputation in the Bay Area) for my boyfriends b-day. When we arrived to the restaurant the servers chatted nicely about the weather and eventually we mentioned our long trek. Moments later, the owner came over and thanked us for traveling such a ways to dine at his establishment. It was so wonderful to be recognized as a customer, and to see the owner take the time to thank us. In addition, the service and food were spectacular.
My BF and I order lunch to go a couple times a month from a certain Mediterranean rest. We are creatures of habit, so most of the time our order is the same. My BF calls it in and after the second time the gal on the receiving end recognized his voice (plus he begins every order the same way) and repeated our complete order before he could finish. Even the modifications and extra garlic sauce!! From then on she always knew it was us just by his voice. I thought it was wonderful that she remembered and cared about our order.
What are your happy thoughts?
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