Before they moved to their new location, I was a Los Sombreros regular--and a big fan. Their food was delicious and fresh, their ambience cheerful, and the staff excellent. I see that others on the chowhounds share my enthusiasm. But now I fear that that enthusiasm has waned, big time.
I haven't been there since they moved, and I have to say it seems something was left behind in the relocation--namely--decent service.
I don't know if they were short-staffed or what--but getting anything out of our server was quite a chore. We ordered guacamole--and waited 15 minutes--our drinks came without straws--three requests had to be made before straws arrived. We waited another ten minutes to order, now we've been sitting at the table for 20 minutes with no food in sight. We can't get the server to notice our waves for more water. When I try to get the hostess' attention (I am trapped in my chair by a heater to one side and another table to the other)--she looks directly at me, and then looks away, apparently too busy sitting on her stool to pay me any attention.
Finally, the food arrives, and though the tomato salad is excellent, the pozole is thick and gummy and is not served with limes (by the time I got the server's attention to request limes the pozole was cold and everyone else was finished). My father had the mole--which was sauce poured over a chicken breast with a few shreds of chicken mixed in. The chile rellenos were good, but the carne asada tacos were not really carne asada, but rather just strips of cheap flank steak laid out on tortallas thick enough to be sopes.
I was very disappointed. I have been going to Los Sombreros for years, and was cheered when they were successful enough to move out of the strip mall. Now I wish they'd stayed there and kept up their standards.
We won't be going back. I'd rather go to Super Burrito across the street--delicious fish burritos and they serve you in a flash. Or try Tacos Jalisco a few blocks south on McDowell and Scottsdale Road. Real carne asada and absolutely fantasic siete mares soup.
My greatly saddened two cents,
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