I was at Le Charm for a group dinner last Saturday. Food was OK but not too good, and service was quite disappointing.
We started with a bottle of the house wine, and found there was a big chip at the glass after our server poured it full. Our server took the glass away and disappeared. We had to remind her that we wanted a replacement, and we noted our server’s long face.
While waiting for the last person to arrive shortly (and we knew what that person would order), we suggested our server to take our orders. Our server simply responded “yet to wait” and walked away.
No one came and checked with us after each course. Were we invisible?
Food was OK, but not too many choices for appetizers. I ordered the pork and duck rillette, it was a bit salty. The filet was executed very nicely with a piece of foie gras on top. The sauce was very tasty, I liked it a lot. Glad that I did not order any desserts. The orange crème brulee was overpowering. The apple tarte tatin was not very appealing, my friend only had a couple of bites and the whole dish remained untouched. Profiteroles looked very nice, yet I did not have a chance to taste it.
With this price range, I know I should not expect too much. But with this level of service, I doubt if I would go back again. Sometimes it’s not only the food, the service matters too. There were a few discussions between Le Charm and Chapeau, my choice would follow the majority, I’d pick Chapeau.