Who has actually USED the LC "Guarantee" for a cracked pan? Results?



Who has actually USED the LC "Guarantee" for a cracked pan? Results?

kaleokahu | | Jan 17, 2011 07:32 PM

Since folks here have been bragging up LC's "Lifetime Warranty", I thought I'd ask...

I have had a LC 5.5Q DO now for going on 25 years. Somewhere about at the 3-5 year mark, it developed a large (about 2 sq. inches) chip, at the outside rim. Shortly thereafter, I noticed a vertical crack in the INSIDE enamel and iron at the area of the chip, and this crack has VERY slowly propagated downward. There is no rust and no internal chipping or leakage, although the crack is clearly translated all the way through the pan wall.

Now then, I happened into an area LC outlet this weekend and asked about the "Lifetime Guarantee". I was given a very lawyeresque (I know, I'm one) form that supposedly explains the guarantee policy. Frankly, it's clear as mud. Among other "outs" LC gives itself is that one must ship the pot to South Carolina for evaluation, and that LC will then determine whether or not the pot was used:

" commercial establishments, abuse, neglect, abnormal wear and tear, accidental breakage, overheating or any use not in accordance with the printed directions."

If any of the above is determined by LC to apply to your pot, you get a letter, not a replacement. Moreover, if the pot is judged to be "broken", you don't even get the pot back!

So I'm asking... Has anyone under similar circumstances (i.e., a crack through the pot wall) sent in their pot, risking losing it entirely trying to obtain a replacement? What was the result?

Frankly, if the answer will come back that all I can expect is a 40% Off (MSRP) coupon, then I'd be better off buying a discounted replacement and keeping this old pot.

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