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Kubo Radio Delivery: Abysmal!


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Restaurants & Bars Ontario (inc. Toronto) Delivery

Kubo Radio Delivery: Abysmal!

vorpal | | May 9, 2007 06:17 PM

Hi all,

My dinner plans fell through, and ravished with nothing to eat, I made a fatal mistake: I ordered delivery from Kubo Radio.

I called around 5:15 PM and requested the duck burger, the onion rings, and the "Kubo Flaky" dessert. I was told by the friendly lady on the phone that the driver did not begin until 6:00, but the food would be at my place shortly after that point, and certainly before 6:30. (I live about a 10 minute drive away tops, so this sounded about right to me.) I did find this odd, seeing as they mention opening for dinner delivery at 5:00 PM on their menu, but I was excited to try the burger, so I agreed to wait.

Finally, at 7:20, I called them. A man on the phone told me that my food had left a long time ago, and told me he would phone the delivery man and then return my call. About five minutes later, my food arrived by an irritable, largely unapologetic man who had decided to let himself into my house via the unlocked front door after ringing the doorbell.

No return call from the restaurant itself, despite their promise. No apology, nothing.

The food - which by confession of the restaurant had been out and about for a long time - was room temperature and soggy by the time it arrived. The homemade potato chips had very little crunch and were just sweaty and distasteful. I couldn't eat them; at least my dog wasn't so picky, so they didn't go entirely to waste. The onion rings were also soggy and much of the breading was coming off, but they did taste good and went well with the spicy mayo accompaniment. The burger was good - although cooked to medium instead of medium rare as I had been told it would be - and the dessert portion was huge (especially for the reasonable price) and tasted alright, although not incredibly good.

All in all, I would never order from them again. A big disappointment, and by the time the food finally did arrive, I'd lost most of my interest in the meal out of frustration.