Well, I brought the family to the new glatt kosher Subway in Livingston, NJ on Sunday.
Not a very good experience, overall. I doubt we'll return. If I hear from others that they have gotten it together, I'll strain to support a kosher business, as always, but . . .
First, the traffic pattern in the restaurant is awful. They placed tables in such a way as to put the line of customers in direct proximity to people already dining. So, you finally get your sandwiches, and if you are at any one of the six tables on either side of the order line, you have families hovering all around you while you eat. Not a relaxing experience.
Let's face it: Subway, kosher or not, isn't exactly famous for generous portions of meat or cheese---you can get piles of lettuce and other veggies, for the asking, but the slicers are set on "transparent," more often than not, and this establishment is no exception. With that as your expectation, 1 oz of soy cheese on a veggie delight sandwich is laughable.
I realize that it is late November, but tomatoes can still be red, or bright orange, at the very least. Just put them in a paper bag with the end open for a day or two.
I made the tactical error of ordering the schwarma. OK. I didn't expect it to be sliced off a spit, dripping with goodness. That having been said, I would hesitate to feed a cocker spaniel a portion of meat so full of salt, gristle, and unrendered fat. I asked for tehina, and the manager advised that "baba ganoush and hummus haven't been approved yet." A nice response to some other question, but not the one I asked. Fresh bread, vile contents. No tehina. No sauce appropriate to the schwarma. Of course, one might persuasively argue that the only sauce appropriate to THAT schwarma would be aqua regia.
There should be a fixed set of rules for every restaurant, kosher or not, fast food or not. It should begin with:
1. Do not serve a dish until you are ready to do so, completely. Don't open a burger restaurant if you haven't gotten your shipment of ketchup yet. Same with schwarma.
2. Do not serve tomatoes unless they are distinguishable from the container they came in.
3. If a customer asks you a question, and you don't answer it responsively, he will become a former customer.