Not About Food

Kicked out of our table at R&D Kitchen (Montana)

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Kicked out of our table at R&D Kitchen (Montana)

Cookingthebooks | Dec 20, 2011 09:39 AM

Three of us ate dinner at R+D Kitchen last night. I quite liked the food, especially the spicy chicken meatballs. My complaint is with the service -- I felt rushed throughout the meal, especially at the end when the servers hovered constantly over our table swooping up every last edible crumb and water glass. Finally, the manager -- Richard -- paid our table a visit. He introduced himself and then said: "I just wanted to make sure everything was okay with your meal." We agreed that our meal had been pleasant and he left. I interpreted Richard's visit as a not-too-suble hint that he'd like us to vacate the table. My friends weren't so sure, but we did leave -- we had been at the table for about 90 minutes -- and the hostess immediately seated a party of four.

Now, I understand a restaurant's desire to cram as many customers as possible into a given night. But I found R&D's aggressive approach distasteful. They could have handled the situation in various ways, all more palatable: 1) By informing us when we sat down that they needed the table by a certain time. 2) By requesting (after our meal) that we liberate the table and offering to seat us the bar, where we could continue our conversation.

R&D may have made a few more bucks on another table last night, but they lost my repeat business.

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