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ISO Feedback on Simple Human Dish Racks

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ISO Feedback on Simple Human Dish Racks

Velda Mae | Jun 26, 2013 04:40 AM

I bought the Simple Human Slim Dish Rack and was dismayed to find two broken pieces when I opened the box. My observation is that this is a case where minimal, eco-friendly packaging was not sufficient to protect hard plastic pieces in transit.

I called Simple Human and asked them to send me replacement pieces, which they agreed to do. Unfortunately, they sent the wrong pieces. I've requested a "do over" and am waiting to hear their response.

My question is this -- are my initial problems with the product and with Simple Human's customer service typical of the brand? In other words, is clever design winning out over quality? I know the piece comes with a five-year warranty against rust, but, at these prices, I want to make sure the components will hold up over time.

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