How would you have handled this situation?
M&M Jfood went out for a date last night, dinner and a late movie (This is It). Jfood chose a restaurant (entrée prices mid-$20, specials mid-$30, so not inexpensive) that has received some good press, a small place, maybe 10 tables, one round table for a 6-top, a true 4-top and the rest 2-tops that can be combined. When they arrived only the 2-top next to the bathroom or the front door were available and not exactly date night material. Jfood approached the owner and mentioned this was not exactly what they were looking for, apologized and mentioned they would return on a weeknight when it was not so crowded. The owner suggested the true 4-top, which was nice and they sat. So the owner is very customer focused.
The Jfood order appetizers and entrees and they arrive. One bite and they look at each other. This could be the worst two dishes placed in front of them in a long time. They cannot eat them by any stretch. So they sit and discuss options. Do they suck it up and spend $100 for a lousy meal? Do they return the appetizers in hopes that the entrees are better? What should they do?
They decided to…tell the owner the dishes were not to their liking and asked the owner to bring the bill for the appetizers and they would call it a night. The owner’s response was very professional. He apologized and told the Jfoods not to worry about the cost of the meal and he apologized.
What would some of you have done after the two bites of the appetizers? Just curious.
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