I need to preface this review by saying that Ace Wasabi is one of my favorite restaurants. This review is about my last experience this past weekend. And I won't be holding this last visit against them because I've been there a million times and this one horrible visit shouldn't ruin it. However I will be watching very closely until I can remove this past experience from my mind.
The failure on this night rests squarely on the waiter, however a manager should have picked up on it if they were present! For full commentary please visit:
How important is the waiter to your dining experience?
Some have been outstanding, some just good, but only one waiter disaster (but nothing that Ace Wasabi's fabulous food couldn't make me forget)--I care not to recall that evening here--know he paid dearly for his gross incompetence.
But this past Friday we had a new experience--UGLY! Ugly that couldn't be covered up by the fantastic food, beer, and hot sake. This is because the hot sake was so hot it scorched my tongue and I couldn't really taste much after that.
We didn't have to wait to be seated at 7:45PM which seemed odd, but a good thing at the time. But we were seated all-the-way-all-the-way in the back where it was hot and steamy--the window that we opened let smokers smoke sit at the table with us, which we agreed was better than the heat and humidity we were experiencing.
We did wait for at least 15 minutes before anyone came by to ask if we wanted dinner. Our humble waiter smelled like smoke and looked a little disheveled, like he just rolled out of bed or something else. We wanted drinks! *We were still in the benefit-of-the-doubt zone* We ordered drinks and Tuna Tataki-- Ace has the best Tuna Tataki (recipe) I've had anywhere!
The drinks weren't brought out to the table until the Tuna Tataki was brought out--usually the drinks come out first. It wasn't that busy for a Friday night. I have been there on nights where there are wall-to-wall people and never waited for a drink! Packed--you can't even move without your body-rubbing, brushing, and or bumping with hundreds of strangers. (Okay Phobic's, it's a happening place, cool good looking people--not always unwelcome...)
When the large Asahi beer, hot sake, edamame and Tataki were dropped off at the table the waiter didn't bother to take the rest of our order... (Why would he?) No one checked back to see how we were doing--if they had they would have seen we were out of drinks and food--with no food on the way! I had to ask the Busboy to get our waiter. Patients dwindling!
We ordered more beer and hot sake and a series of rolls and sushi--very excited! Our excitement evaporating after 30 minutes went by--I got up to physically locate our waiter--I found him looking at this fancy new age Jukebox and he was surprised to see me. I asked where our drinks were, "Oh! Coming right up." he said. Have you seen my patients they were here a minute ago--I'm sure!
While in the restroom, he brought beer with some excuse why the sake wasn't also delivered. Still it was a half an hour without a word or even visiting the table. The people I was with asked about our food order and like a deer in the headlights--it appeared that he forgot about our food. GREAT!
The sake arrived just barely warm--I sent it back! I didn't wait almost 45 minutes for hot sake to be just barely warm! Well, the waiter showed me! I shot the boiling sake down and torched my mouth--you've been there, shreds of the roof of your mouth hanging down on your newly singed tongue...
Again no one checked to see how we were doing, I couldn't taste a thing anyway! We needed more drinks, we needed more wasabi, we needed attention! We eventually needed the check and again NO ONE!