have gotten take-out from this restaurant in the heritage shopping center in heritage hills on several occasions. usually pretty solid, nothing outstanding, tho. then came last night.
ordered sushi for take-out on way home from work, including 2 spicy shrimp tempora rolls (i'm preggo so no raw fish :( ). when dh & i sat down to eat less than 1 hour later, he points to the pieces and asks "what's this?" and i honestly couldn't answer since it was black and slimy. after a little poking and investigating, we determined it is the avocado, in death throes. not to mention that the shrimp and coating were very "rubbery" to the touch.
called the restaurant and politely explained the condition of the rolls and that i didn't think the quality of the order was quite on par. after getting passed around to 3 different people, someone finally told me it was just the avocado, that avocado turns black (duh, tell me something i don't know) and that it's "OK to eat." no apologies, nothing. WTF??!! i then explained that while they may think that, i was not satisfied spending $30 on "OK to eat" food and that i would be returning for a refund.
we packed the whole order back up and off we went. when we got there, dh showed the manager(?) the rolls and asked "would you really eat this?" when the girl behind the counter handed me the refund receipt, it was for about half of what just the shrimp rolls cost. i calmly slid the receipt back to her and pointed out the error, at which point dh said he'd appreciate a full refund all things considered.
definitely won't be going back there again.
small rant over, thanks for listening :)
Updated 1 year ago | 22
Updated 1 year ago | 11
Updated 1 year ago | 2
Updated 5 months ago | 1
Updated 2 months ago | 6