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Hot cross buns and my issues with chain bakeries


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Hot cross buns and my issues with chain bakeries

maisonbistro | Mar 21, 2009 04:46 PM

So, although I cannot claim to have tried an overwhelming number of hot cross buns around the city - today I found the ones that will make me stop looking. I stopped by Le Fournil on Victoria and bought 2. Good thing I didn't buy more. They are dense, raisiney, perfumed with just the right amount of spice - in my opinion HEAVEN - and they are darker in colour than most hot cross buns I've seen which makes me think they're made with a healthier flour? Who cares. They also have none of that white insipid "icing" which really does nothing for me anyways. YUM. Their breads also looked very tempting and it took all the reason the angel on my right shoulder could muster to convince the devil on my left not to buy some.

As I was in the area, and the husband loves all things things dark chocolate, I decided to buy him some chocolates and truffles at Patiesserie De Gascogne (Sherbrooke just East of Victoria). So, besides waiting for an eternity to be served (there were no other customers at the chocolate counter or the pastry counter), then being served by someone who "couldn't" serve me chocolates (well, ummm, that's why I'm standing in front of the chocolate case!), I finally get someone who can help, and find out that I can get a box of "truffles" or I can get a box of "chocolates" - but I can't get a box with a bit of each. Ummm, what? In this day and age and economy, do we not want to make the customer happy? Maybe I am too service oriented as a self employed person, but I think my clients appreciate the extra mile. I can tell you that I certainly don't appreciate that kind of attitude. How hard is it to write down or keep a tally of what is being put in the box and just charge me? They do sell chocolates "a l'unite" so WHAT is the big deal? And, to boot, it's not like they had an astounding variety of "truffles". I recently got chocolates at Marius et Fanny for him for his birthday and valentine's day, and they will give you what you want, how you want it.

Needless to say, I left without buying anything, telling the girl that their way of doing business is "Trop complique" for me.

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