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Restaurants & Bars

Manhattan

HORRIFIC Service from The Lobster Place

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HORRIFIC Service from The Lobster Place

hps | Feb 9, 2007 09:14 AM

Today was my first time ordering from the lobster place. I bought the clambake for 2 and was offered free delivery. I cleared my entire morning and early afternoon for the 10am - 12pm window delivery time. 3.5 hours later, still no delivery. I called to complain politely and was told by the manager, "We'll give you a gift card, but there's nothing else I can tell you." I am shocked by the horrific service and will NEVER order from this place again.

Has anyone else experienced this bad customer service? To pay so much money and be told to wait almost 4 hours for a delivery is atrocious.

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