Even though this place is not a favorite of ours, we have had adequate experiences dining there before. Based on our most recent experience, we won't be spending any $ there for the foreseeable future.
On Christmas Day we needed to kill some time (~ 30 min, 1:30 pm) and opted to go hang at the bar for a quick drink. Place was busy but mostly with the diners and not so much the bar area. There were at least 2 bartenders working. I would say the bar itself was 70% occupied. I stood in an area where I could get one of the bartenders attention...5 min later to no avail. Then we noticed 2 bar seats opened up and thought we'd definitely get some service by sitting down. Mistake #2. Not even a glance was given our way by either of the 2 bartenders. A 3rd employee came and went to the bar without a glance our way. At this point about 10 more min elapsed and we started debating how long it would take for them to ask us if we want anything. It was actually comical how they completed ignored us and another patron I might add who sat next to us. By the time the 30 min passed, we left. I was hoping they'd service in the last minute so I could complain but they didn't. I fully realize Christmas Day is one of the several "amature hours" in and around Boston when it comes to restaurants but to receive this kind of treatment for a place like HT was beyond the pale. BTW, during the entire time they didn't even clear off the previous patrons dishes and take their tip. I wish I could chalk this up to it being slammed but it hardly was.
Didn't ruin our planned luncheon at another establishment but certainly helped us in scratching HT off our list of destinations from now on.
Some might argue that I'm nitpicking but I'm usually a forgiving patron given the circumstances and this type of customer service in not in line with an establishment.