I don't know about the Minneapolis HK, but the Duluth Hell's Kitchen has went from an innovative, worthy new restaurant the first time I went there (around October 2008) to a burgers-and-wings dump the second time (yesterday, May 16th).
The last time I was at Hell's Kitchen in Duluth (never been to the one in Minneapolis) - I don't know whether I wrote a review on it here - it was great. The hot chocolate I took before eating was the best I ever had, and the French Dip entree came with two or three sauces to the side that were tasty and creative.
Well, I go again after my commencement ceremony, expecting the restaurant to be more or less the same. I planned on trying their huevos rancheros, which I remember seeing in past reviews, and having the same hot chocolate as last time. Wrong. Gravely wrong. Huevos rancheros: off their menu. Couldn't find it. Hot chocolate: Off their menu. I asked our waiter if they still made it. He said no. I asked him if it wasn't very popular. He said no, that's not the reason, the production costs were too high. Come on, I'd be very willing to shell out an extra dollar for it, considering it was like $3 last time. I'm sure the "production costs" didn't increase beyond an additional dollar.
The first thing my mom noticed is that they changed the look of the restaurant, removing some cool chandeliers. She asked the waiter about that, and he said that they had had too many complaints about it being "too dark". Well, let's see...you go to a restaurant named "Hell's Kitchen", and you expect it to be light in there? Come on.
We first ordered the Chili Cheese Fries. They were middling, the visibly over-salted fries being the primary detractor, but they came in a big basket, sufficient for three people.
So I order the North Carolina Pulled Pork. He comes back 15 minutes later with a sandwich that no civilized person could eat without a fork and knife (which were provided). The worst thing? It had raw lettuce and a slice of tomato on the top. I wasn't informed of that. He said all their specials* came with lettuce and tomato. I told him I was allergic to lettuce and tomato (as in taste-allergic, but I didn't inform him of that specificity), and he took it back and brought out another one. It was decent.
My mom, on the other hand, ordered chicken wings for herself. They came lukewarm, almost cold. She had them take them back.
The only real positive of the evening was the live music. Although once they played you couldn't hear the person sitting next to you without them shouting, and I didn't really feel either way about their music, they were pretty good and entertaining, as in they looked funny.
Again, I don't know whether Hell's Kitchen in Minneapolis has suffered the same fate, but the Duluth one - which I believe is now called "Hell's Burgers" - has went from a respectable restaurant when they first opened back in the Summer of 2008 to what is essentially a large bar with wings, hot-dogs, and burgers now.
* By the way, the menu has gotten a lot smaller since I last visited; essentially a two-sided glossy sheet of paper with one side dedicated to drinks!
(Notice: The address below is for the Minneapolis restaurant, which I have never been too, not the Duluth one. The Duluth one is on Lake St. in Canal Park).
80 South 9th Street, Minneapolis, MN 55402