Driving 5 and decided to stop and try Harris Ranch - BIG mistake
Food - awful
Quality control - absent
Service - indifferent
Customer relations - lacking
I wanted to get something to go and they had a special of T bone with brandy/mushroom sauce, soup or salad, au gratin potatoes and asparagus
Cashier said food would be ready in 20 minutes and didn't need my name b/c "she would remember me". Fortunately I came back in 10 minutes and there was a new cashier! Someone was arriving with a to go order in a bag and I asked if it was my tbone and they said yes. I guess if I had waited the 20 min before coming back I would have had stone cold food.
I was planning to cut the steak before I left so I could eat it in the car (the plastic knife wouldn't "cut" it) - so I asked for a plate and steak knife. While they were getting it I took the food out and had a sip of the soup - split pea with ham. It was barely lukewarm, no flavor or seasoning with chunks of uncooked carrot and some mushy stuff (I guess that was the ham - tasted a bit like cardboard) - it was later thrown out - inedible.
Steak - was barely warm (and this was the minute it was brought out - looked and tasted like maybe it had been pre-cooked, definitely not cooked to order as I don't see how they could have done it in the short time given the volume of customers already waiting to eat there). Sauce was something that looked like 1/2 tsp of melted butter spread on top of the steak with 3 slices of button mushroom (about half a mushroom)! Steak was medium (ordered med-rare) with a lot of carbonized (read BURNED, not sear taste) cross hatch. Moderately good texture but no taste except carbon (no taste of sauce or seasoning).
au gratin potatoes were not even warm to the touch ( I did point out that if not kept hot bacteria can grow quickly - which was met with utter disinterest and this was the "manager") - they were replaced (at my request) with hot ones. These tasted like canned potatoes in white sauce - if there was cheese in there or any seasoning I'd be surprised. A little salt helped but...... really.
Asparagus - was MIA - when I asked if maybe I had misunderstood - "no.... it's missing ...I'll get you some". At least the asparagus was edible and a nice portion. Food was packaged with a clear top and nobody had noticed - not the chef, not the person who picked it up and delivered it....
I asked to speak to the manager (who turned out to be the guy who took 5 minutes to find me salt) and his response to all of this fiasco was "we'll do better next time".
Now before I had even known how bad the food tasted (alto did know it wasn't served hot) my response was "with all these problems I don't plan to be back".
I hate to say it but the $1.29 steaks I had (rarely) at Tad's in NY (not a place to be recommended in general) yrs ago were better than this.
How do they stay in business? In the main dining room they are charging upwards of $40 for the meat without anything (sides, sauces are all extra). Maybe it's all one timers and they just don't care. I did see a letter posted from the health dept. saying that their water met health standards (something I've never seen in a restaurant before) - so I guess they have had their health problems.
So an utter waste of $27 and a lesson learned.
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