I was in a very well-known store that advertises itself as a 'gourmet' shopping experience (I have an email out to them, so I want to see if they redeem themselves before listing what store it was), and picked up an 8 pack of Honest Kids b/c my 2 y.o son was crying for a drink.
I have never tried Honest Kids before, and I got the Super Punch flavor. It was completely undrinkable. It literally tasted of water with some kind of artificial sweetner added (I KNOW this is not the case, but that was how it tasted).
So, I brought it to the front and informed my cashier that I thought it was bad and showed him that we had an almost full container of one carton of juice, and the other seven were untouched. He told me not to worry about it- the manager would take care of it.
The manager returned and informed me in a really loud, obnoxious voice that there is 'nothing wrong with the juice, its delicious and she drinks it all the time- you cannot return something just because you don't like the way it tastes'. And, I understand that, I really do... but... in other similar stores like Whole Foods or TJ's, they would never make you pay for something that you say doesn't taste good, nor would they give you major attitude about it.
It wasn't like I had just brought this juice to the front either- I had a bill of around $150 that was already mounting up!
I would have thought that most grocery stores would just take a small hit for a $5 container of juice rather than be so rude to a customer (especially when they can probably return it to the manufacturer and cite customer complaint anyway).
Am I completely wrong for not expecting to pay for something that was not to my taste? If this happens again, what would be the correct way to handle the situation?
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