Tonight I had one of the worst dining experiences of my life.
A close friend and I went out for dinner at a chain burger place ( i won't name it, but it involves a red robin...). Now, I wasn't expecting fantastic service or anything, but since we go there semi-frequently (whenever we're home from school) and its never been terrible, I figured it would be okay.
Our waitress was absolutely terrible. We were seated quickly, but it took the waitress about 10 ten minutes to come and take our drink orders. The restaurant was fairly empty, but i figured maybe she was busy with something else work related, so I didn't really get upset. She took our drink and food orders all at once (we were ready to order by the time she came to the table). She brought our drinks over in a timely manner and told us the food would be out shortly. About 10 minutes later our food came out but she didn't give us and cutlery or napkins. My friend had ordered a salad, kind of hard to eat without a fork... The waitress said she'd bring us some right away, then came back 10 minutes later to ask us how the food was. Well, I'm sure its great, but I haven't had an opportunity to eat it... She finally brought us PLASTIC forks and knives and apologized because they were low on cutlery. Most of my food was cold when it came to the table, and she barely refilled our glasses. I was really upset, but I'm not one to leave a bad tip and still left her 15%.
What do you do when you have bad service?