Coffee & Tea

Philadelphia

Gilbertsville Tea room - has anyone been and used a Groupon Voucher?

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Gilbertsville Tea room - has anyone been and used a Groupon Voucher?

wubar | Nov 8, 2012 04:26 PM

Purchased a Groupon for this tea room a while back and had tried in the past to book a reservation, but she was either full or away on vacation for the dates we had requested. Not a problem, we had plenty of time to pick a date. So today, when my wife tried to make a reservation, the lady on the phone was extremely rude and unprofessional. When my wife inquired about a reservation for the upcoming weekend because we had a Groupon voucher we wanted to use, she basically made a comment that "all you people with those Groupon vouchers leave reservations to the last minute just so you can use it before it expires. You can either come Friday November 16 at 11am or else email Groupon and get your money back. I don't get much out of it anyway." What lovely customer service. Yes, we were trying to use it before it expired, but to make a comment like that was uncalled for, seeing as we weren't trying to use it before the voucher was valid or after it had already expired. So my wife talked to a friend who had just gone to this place, and the review wasn't great - fabulous decor, but terrible slow service and mediocre food. So yes, madam tea lady, I will be calling Groupon to request a refund, thanks for the advice. You saved us some money and time that we might have either spent at your establishment being less than inspired by all that your tea room has to offer. Hopefully other people have had pleasant experiences or I don't know how long this place will stay open, seeing as they are able to just turn away business with their rude attitude. Or perhaps she's just allergic to Groupons. If Groupon isn't working out for you financially, then don't sign your business up for the vouchers.

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