My experience is that fresh direct ratings are fictitious. I have bought many items rated "4 stars" only to find them of very poor quality.On Wednesday, I bought some mini seedless cucumbers rated 4 star and when i opened them they were slimy, spongy and had white fuzzy mold growing on them. I bought 2 heads of lettuce so browned that I had to discard 1/2 of the outer head of each. I feel like I am being lied to and I do not like being tricked .I am only referring to the produce ratings. I like the fish and rely on them to deliver my staples like water which and too heavy to carry home. I actually wonder if they use the ratings to move produce they want to get rid of? I find this policy very dishonest. Yes, they will credit you back but that does not negate the dishonesty they are displaying.