We were in New Haven Sunday night and stopped at Pepe's for a pie. Since this was supposed to be the best pizza on the planet, we were ready. There was a line out the door and down the block. At "The Spot" also. I knew there was a branch in Fairfield, and since it was on our way home, i went in to ask directions.
I was immediately confronted, both in The Spot (an annex at back of their car park) and the Original with an almost palpable wall of what i can only call bad vibe. Everyone on staff looked like they would rather be elsewhere doing anything else but waiting on you. Nobody was much interested in directing us to the other restaurant. I got either ignored, a blank stare, or "I dunno". I finally spotted a couple walking out with a takeout box. Thereon, i'm not kidding, was the location and phone of the other branches. I copied the phone, called, got (automated) directions and we were off.
We got seated (a wordless over-the-shoulder "follow me" nod from the matré-punk.) (Why do they make you wait outside? What if it was winter?) An anomaly: our waitress was nice. The pizza was all right. Certainly nothing to get excited about. I had white clam with half bacon, no cheese. The clams were fresh. Overall, though, it was very salty. Mrs. S. had spinach. Beer and wine came in thimbles. Should have got a pitcher.
I can't understand why, with a world full of restaurants, customers keep returning to places that treat their customers like crap. It's not cute. It's not part of the funky ambiance. It stinks.