So, an Italian tourist ate a meal at Smith & Wollensky's in New York and discovered, when he was presented with the bill, that he had left his wallet at his hotel room. He spoke with the manager and explained the situation and offered to leave his iphone with the manager while he went to retrieve his wallet. The tourist also suggested that he'd take a restaurant employee with him as additional security that he would return. Smith & Wollensky's manager did not agree and instead had the tourist arrested. At the hearing the next day, the judge dropped the charges with the understanding that the tourist would return to court the following week with the moneys due the restaurant.
I have been in this tourist's shoes. One evening, after enjoying my first meal at a recently-opened Longhorn Steakhouse, I reached into my purse only to find that my wallet was not there. I was mortified. I had changed over purses the previous night and had forgotten to put my wallet into this purse. I called over the manager and explained my situation. I had my checkbook and offered to write a check. He said that company policy did not allow him to accept a check. I offered to give him my watch and checkbook as collateral and that I'd return the next day to settle my bill. The manager declined to take the checkbook and watch; instead, he said not to worry about it and to just bring in the money the next day. Well, I was there before the restaurant opened and was happy to see the manager from the previous night. I went up to him and settled my bill (along with a healthy tip) and thanked him profusely for trusting me. As I turned around to leave, the manager touched my shoulder and stopped me. When I turned back around, the manager showed me to a table and told me that, because of my honesty, lunch would be on him. You better believe I told everyone I came into contact with who was wondering where to eat about how wonderful and understand Longhorn Steakhouse is. And, yes, I became a regular.
So, have you ever forgotten your wallet and, if you have, what happened?
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