Don't get me wrong, I LOVE the food. It's heavenly, and worth every penny. but each time I have eaten in the tasting room, I have the same experience with the service--it's more focused on the food than on the customer. We wait so long between courses, and each course is a mini-production, but the servers fail to check back, to ask if we want to order more wine (we do! we do! two glasses over 3.5 hours is not enough!) and I look around the room, I see other diners drumming their fingers on the table because they have been there so long. By the end of the evening, I feel like I am being held captive, and my needs are being ignored. and the waitstaff seems completely oblivious to this dynamic. after 2.5 hours of eating, I get tired. By three hours, and a continued slow pace, I'm ready to leave. (but the petit fours--I love them!) I have never gotten out of there in under 3.5 hours. (I work, I have a small child at home, my leisure time is limited) Does this mean I should not eat in the tasting room?
to make it worse, because the waitstaff do not have a private area in the tasting room, we must witness the drama that is inherent with any job. discussion regarding the little mistakes, the mini-dramas. and yes, I become more aware of this as the night goes on.
caveat, I have only eaten in the smaller part of the tasting room, not the larger area. Is the service better in the larger area? If so, I could easily ask to be seated there.
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