Restaurants & Bars San Francisco Bay Area

Epic roast house

ROCKLES | | Sep 5, 2011 10:33 AM

so I went to Epic Roasthouse...I give a 7 out of 10
I made resewrvations through open table on Monday for a Sunday evening dinner.
I asked for a window table and set my reservations at 6pm.
Whe we got there they seated us not by the window, but in the middle of the restaurant, so I asked why not the window, the young lady said..not everyone can get a window...OK
My other request when I maid the reservation, was to sit next to my wife not across from her.
After going back to the desk and actually reading my requests, she came back and apologized, then turned th table sideways so that we could sit next to each other. This table was not large enough for two people to sit next to each other, but we made it work..kinda.
We both ordered prime rib, the reason we came here. We both ordered medium rare. The prime rib was at least an inch and a half to two inches thick. My wife's was well done, mine was well done to rare depending on the part of the was rare, outsides well done. The flavor was very good and the meat was tender, but I think a thinner cut would have made a much better steak.
Our server did not go over the specials of the day with us, however we did hear the waiter next to us go over them with the next table. The server was attentive, the whole staff seemed to work together to serve and make sure that everything went well and smooth. The spinach was very good, the au gratin potatoes also very good. The dessert was brought out and the restaurant had written a message to us for our occasion on the plate, which ended the meal with a good feeling. Although as desert was served, the last open table by the window had just gotten filled.

Customer service..they try, but need to be more attentive to requests, especially if it's requested in advance and the dont have all the window seat filled until the end of the meal...poor
Food..great flavors..poor cuts..ok
Extra touches..would have been better if they filled our request, or filled the tables by the window during our dinner, not at the end...poor for first impression, ok for final impression

Final results...we won't return

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