As someone who dines out 2-5 times a week at various upscale restaurants in Edmonton, I was looking forward to trying Sabor Divino. The experience was a complete disaster.
We arrived for our reservation and were "greeted" by a haughty woman. She didn't smile, she didn't welcome us--she didn't even offer to take our coats. She was incredibly rude and condescending (which was amusing given she was in a long sundress with her black bra straps showing--hardly elegant attired). Our table was not ready, which was fine with us and we sat in the cafe section to enjoy a cocktail before dinner.
Twenty minutes later, we were still waiting for our cocktail. I ordered two Caipirinhas. They arrived looking suspiciously like rum and soda water, and after a sip I could tell they were not caipirnhas. I doublechecked that we had been served the correct cocktails (the restaurant was busy after all) and our waiter checked. Indeed, they were and the bartender was "amazing" so they had to be right. After living by an amazing Brazillian restaruant in NY with the best caipirinhas in the city, I can assure you they weren't only watered down, they weren't mixed correctly at all.
We were seated at our table and perused the menu. The ambience was absolutely, with warm woods and subtle lighting. There was a piano player, albeit playing on an electronic piano with HUGE speakers surrounding it (unnecessary and obnoxious, breaking up the room and blocking views).
We ordered a pitcher of the cava sangria. Twenty five minutes later we were served a pithcher of the red wine sangria. I gently corrected our waiter--who was so nervous and flustered I wanted to give him a glass of the sangria--and ten minutes later we received the correct sangria. It was not worth the wait--it was all juice and soda and barely any cava and certainly not the right liqueurs. My date and I laughed it off and ordered our food.
The mussels were fine, arriving in fifteen minutes or so. Dinner, however, was a disaster! Not only did we wait over an HOUR AND TEN MINUTES for our entrees (this was after our appetizer was cleared), but the food arrived COLD. My lobster pasta was frigid, and the lobster and jumbo prawns hadn't been precut out of the shell. I had to ask for a lobster knife four times before the waiter remembered and then it took me ten minutes to get the frozen lobster out of the shell. The pasta was so overcooked it was one huge lump and I've had better cream sauce in economy class.
My date's tuna was okay, but the vegetalbes/potatoes were cold. We were so frustrated by this point--over $50 on watered down improperly mixed drinks, waiting over an hour for our food, horrible service--that we joked about going to the Old Spaghetti Factory next door where we were pretty sure we could get food that would at least be warm and cocktails with actual alcohol in them.
Our waiter was very nice and apologetic, and informed the manager. He was apologetic but not particularly surprsied that our food took over an hour. They offered to remake it but we didn't want to wait another hour.
The manager removed the entrees from out bill, despite us saying it wasn't necessary. They also insisted we order dessert, which we did reluctantly. The creme brulee arrived ice cold in the middle and very lumpy--obviously it had been in the fridge all day and they simply crisped the sugar on top.
At this point, all we could do was laugh and leave our distressed, poorly trained waiter a generous tip. And go directly to Cafe Select for a late dinner because we were starving.
This place easily impreses with its elegant ambience, but only those without fine dining experience will be impressed with anything else. I don't mind paying for a delicious meal and cocktails, but I do mind paying $38 for pasta that could've been prepared better at the family restaurant next door.
They have nothing to be haughty about. And someone please give our waiter a xanax!
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