This is all concerning the Duff's College St. location, so I can't say if I would get the same reaction at the Bayview one. Having determined that I find Duff's hot sauces to be acrid tributes to the palate cleansing power of vinegar, I decided to try my default wing strategy. Which is to ask the kitchen to mix half BBQ sauce with half Hot sauce. In this way, I tend to get a sauce that if not actually achieving a balanced blend of acidity, sweetness and heat, is at least in the ballpark.
In one visit, I was told that the kitchen could not do that. The server, who was actually relaxed and friendly, explained that the kitchen had large buckets of sauce and just dumped the wings in said buckets to order. To combine sauces, they would have to dunk already sauced wings into another sauce. This kind of cross contamination was not possible. Not wanting to push it, I ordered some BBQ sauce on the side.
Latest visit, I decided that it was ridiculous that someone in the kitchen could not pour two sauces into a bowl, whisk them up and then toss the wings in said sauce. The harried, stressed out waitress flat out said they could not do it. One look at her and I immediately thought, no way is this argument worth winning.
I said 'so if I want to combine two sauces, just order plain and the sauces on the side?'.
"That's right" she said in that quick, clipped way that really meant "Congrats, you made the right fraking choice"
So ten minutes later, I find myself mixing some BBQ and Hot sauce in the discard bucket and then tossing the wings in there to coat.
I'm here to tell you that a heavenly beam of light DID NOT hit me, angelic choirs DID NOT sing, the kitchen staff DID NOT appear at my table, gob smacked and falling to their knees in disbelief, and most importantly, my waitress DID NOT appear before me, weeping profusely and repeating over and over " I didn't know… I didn't know…"
The bus boy, however, did immediately grab my empty wing bowl. Thanks dood!
We emptied our celery bowl to use as an emergency back up and bravely soldiered on. Next time, we bring our own Frialator!
Note - My opinion of Duffs is that I've generally found the wings to be acceptably cooked. Hot and crispy, if not as crispy as they could be. Neither over or under done and far larger and meatier in size than most bars and pubs in town. The mild sauces are too sweet and gloppy, but still easier to take then "hot" sauces, which are just too vinegary. They are obviously cutting costs and conserving butter, because I can't detect any.