Restaurants & Bars

New York State (exc. NYC)

Don Coqui's over the top reservation policy

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Don Coqui's over the top reservation policy

PlasticMoonRain | Jan 8, 2012 02:32 PM

I know restaurants want to prevent customers who don't stick to their reservations, but Don Coqui in New Rochelle has taken this to a whole new level.

We had several people coming to dinner on a Sunday night. After calling up to make the reservation in advance, they asked for a credit card, then texted us to confirm (?) and then sent an e-mail with precise instructions on how far in advance to show up, etc.

Then they called us the day before our dinner to confirm (normal) and said they were going to call us back the next day before 3 pm -- and if a "real person" did not answer the phone, our reservations were being tossed.

Interestingly enough, they never called. But we called them and sent an e-mail back to reconfirm our confirmation from the day before, lest our reservations get deleted.

With such over the top measures in place, you think Don Coqui is having bad trouble with groups of people keeping reservations?

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