My boyfriend and I went to lunch at Galatoire's this noon, and we were so disappointed! Having been to Commander's Palace before, we expected a similar level of service. Given the posts here and on other sites, I expected the food to be excellent. It was definitely NOT excellent. We made reservations for the upstairs room, and when we were ushered to our seats the wait staff rapidly got up from the seats we then occupied. I understand not wanting to stand at attention when no one is around, but really? It was a little annoying. We were there at 12, which is not shockingly early. Anyway...we were given our menus, our water, our french bread, all fine. I ordered a Sazerac which was delicious. We ordered the souffle potatoes, which were pretty good though a bit greasy. I like any kind of potatoes so I really couldn't complain. For his meal, my boyfriend ordered the fish special, which was a trout almondine. I ordered the chicken clemenceau. My chicken was a little overdone, and the peas looked canned. The mushrooms tasted good. All in all it had very little flavor, and was rather dry. My BF's trout was fried, and came with slivered almonds, and he said the fish was greasy, and lacked flavor. Our water glasses were not frequently filled, and though I saw other waiters asking their tables whether they were enjoying themselves, our waitress vacated the area and did not return for some time. We asked for our check, received it about 10 minutes later, and as we were talking did not pick it up immediately. The waitress came back in about two seconds and picked it up, and we told her we hadn't looked at it yet. She then left for another ten minutes or so, and someone else ended up running the check.
We may have had an off meal, but we were completely disappointed! I want to know why people love this place...did we miss out by sitting upstairs? Did we order the wrong food? My boyfriend ordered the special, which should have been good... I wonder if Galatoire's insistence on keeping the menu traditional is hurting their food. In a day and age when fresh food is expected, Galatoire's needs to up the ante.